The Police Service Commission (PSC) has announced plans to establish an Artificial Intelligence (AI)-enabled digital complaints response and case management system designed to promote ethical policing and protect employers’ rights across Nigeria.
This move followed a strategic meeting between the Commission and the leadership of the Nigeria Employers’ Consultative Association (NECA) held on Tuesday, at the PSC headquarters in Abuja. The NECA delegation was led by its Director General, Mr. Adewale-Smatt Oyerinde.
According to a statement by the Head of Press and Public Relations of the Commission, Ikechukwu Ani, the meeting focused on creating a collaborative framework that will leverage technology to improve transparency, accountability, and responsiveness in handling complaints against police officers.
Chairman of the Commission, DIG Hashimu Argungu (rtd), mni, who received the NECA team alongside Justice Paul Adamu Galumje, Honourable Commissioner representing the Judiciary, and DIG Taiwo Lakanu (rtd), fdc, Honourable Commissioner representing the Police, expressed optimism that the partnership will contribute significantly to ethical reforms within the Nigeria Police Force.
Argungu commended NECA for its forward-looking initiative and commitment to institutional integrity, noting that the proposed AI-enabled complaint system would mark a major milestone in modernizing police oversight mechanisms. “Your ideas will help us grow positive policing, and we are happy you are here to assist us,” he stated.
The PSC Chairman assured the visiting delegation that the Commission would fully cooperate with NECA in implementing the digital framework, emphasizing that such collaboration aligns with the Commission’s broader reform agenda aimed at restoring public confidence in the police. He added that the initiative will support ongoing efforts to ensure that police officers operate in line with global best practices.
On his part, the NECA Director General, Mr. Oyerinde, explained that the visit was part of NECA’s mission to build strategic alliances with government agencies in strengthening institutional governance. He said the Association, as the “voice of the private sector,” was keen on supporting the Commission in promoting professionalism and integrity within the police system.
“NECA is the voice of the private sector. We want to assist the Commission in handling complaints to ensure integrity and reduce the incidence of extortion and corruption in the system. We represent the interest of the Nigerian business community and collaborate with strategic government institutions to enhance ethical conduct,” Oyerinde said.
He further revealed that NECA would provide free training for PSC staff at its Academy in Abuja, to enhance their capacity for digital complaint handling and ethical decision-making. The training, he said, would prepare Commission personnel for the effective implementation of the proposed AI-driven system.
The collaboration between the Police Service Commission and NECA signals a new phase in Nigeria’s quest for a transparent and efficient policing environment anchored on technology, ethics, and accountability.