Immigration boss to investigate alleged unprofessional conducts at passport offices

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The Nigeria Immigration high command has launched investigation into alleged unprofessional conducts and racketeering in passports offices across the country.

Spokesman of the Immigration Service, Deputy Comptroller of Immigration, DCI Dotun Aridegbe who made the disclosure noted the Comptroller General of Nigeria Immigration Service, Caroline Wura-Ola Adepoju has received with deep concern, some complaintsof misconduct levelled against our personnel in some Passport offices across the nation.

According to him, “The Comptroller General has ordered an investigation into the matter,

especially in regards to the non-compliance with Ministerial directives on the timeline of Passport administration .

“Following the complete clearance of Passport application backlogs nationwide in line with the directive of the Honourable Minister of Interior, Dr. Olubunmi Tunji-Ojo, a new timeline of two weeks for processing and issuance of Passport was announced by the Minister on October 4, 2023. The   Minister and the Ag. CGI provided different phone numbers to the general public to report misdemeanors by NIS personnel at any of our offices.


“From NIS we gave two numbers:

08028320751 (SPRO), 08067761196 (SA – SERVICOM), and we are not only

ready to answer your calls but resolve issues.


The Service has on a daily basis, monitored the compliance level at all

Passport offices nationwide and at our missions abroad. We receive daily

reports on production and issuance of Passports from all Passport Control



“As at today, October 13, 2023, most of our Passport offices are producing Passports of applicants enrolled on Wednesday, October 11,2023.


“The Service wishes to use this opportunity to enlighten the general public that applications for reissuance of lost Passport and change of data takes

a longer time. Some applicants in this category may put the Service in bad

light when they complain of delay and noncompliance with the new



These applications are required to go through security clearance

and correspondence with Service Headquarters before approval for



Meanwhile, the Acting Comptroller General appealed to

members of the public to feel free to contact the Service through its

various public communication channels including Twitter, Facebook

handles (@nigimmigration) and our Contact Center on; 09121900655, 09121556359, 09121477092

to report any form of misconduct by any member of the workforce for

appropriate sanctions.


He added: “The Service enjoins prospective Passport applicants to please visit the Nigeria Immigration Service’s official website at to apply for Passports and make payments for their preferred Passport categories and avoid patronizing individuals or entities that request cash payments for Passport services”


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